We have a goal to ship every package within one business day. In 2015, the percentage of orders shipped within one business day was 97.3%. We are proud of this accomplishment, and we work hard every day to improve our shipping times.
Our package delivery times are also exceptionally fast. In 2015, 79.6% of domestic orders shipped were delivered in two business days or less. An additional 15.7% were delivered on the third business day. Almost one third of the orders that were delivered in 4 business days or more occurred in December during the Christmas rush.
Most companies who ship orders get discounts from the shipping companies. Some companies charge full price for shipping and keep the discount. We charge the actual discounted rate plus insurance and a small handling fee.
It is very frustrating to take time to place an order and then receive an empty package or damaged materials. We are extremely careful when packaging knife making materials. The last year a customer received a package from us with missing materials was 2001.
We invite you to comparison shop us against all other suppliers. We almost always have the lowest price. If we don't, it is usually because the comparison is not direct. When comparing prices, be sure to look at the material, tolerances, grade, etc. Some suppliers have items that look the same (or are a knockoff), but are inferior. Be an informed buyer. Call us if you have questions.